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McKnight Enevoldsen – Silver Birches

McKnight Enevoldsen

McKnight Enevoldsen posted an update 3 years, 7 months ago

社交 CRM 為公司和客戶增加價值的另一種方式是通過客戶社區，客戶可以在其中發布產品評論，並可以與其他客戶互動以解決問題或實時研究產品。客戶社區可以針對某些類型的問題提供低級別的客戶服務，並減少聯絡中心的呼叫次數。客戶社區還可以提供公司可以用來代替反饋組的新產品創意或反饋。 CRM 中的社交媒體涉及企業通過 Facebook、Twitter 和 LinkedIn 等社交媒體平台直接與客戶互動。社交媒體為客戶提供了一個開放的論壇，可以分享品牌體驗，無論他們是表達不滿還是推銷產品。一些 CRM 系統包括可以根據客戶的實際位置創建地理營銷活動的技術，有時還與流行的基於位置的 GPS 應用程序集成。

地理定位技…[Read more]
McKnight Enevoldsen became a registered member 3 years, 7 months ago

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